Digitalization of business processes of small and medium enterprises

Abstract

This research addresses the opportunities and challenges related to the adoption and use of digitalization in micro, small and medium enterprises (SMEs), the results so far, and how SMEs can be helped to start and improve their «go digital» businesses. The analysis in the first part includes business process models and digitalization of business as the main trend of the modern economy. Digitalization is then considered globally from different aspects. The analysis was performed from three aspects, the aspect of knowledge management, the aspect of innovation, and the aspect of business process management. The final part of the paper presents the results of the analysis of the degree of digitalization of SMEs in Russia, Slovakia and Serbia performed using the IDSME index on a sample of 226 companies. The conclusions recommend that everything that can be automated be automated so that workers can engage in creative work and that SMEs perform self-evaluation using the IDSME index so that they can realistically see their potentials, strengths, and weaknesses